Onboarding & Training Platform for Administrative Roles

The original poster, an early HR professional, highlights significant pain points in their initial training and day-to-day work. They are shown tasks 'once or twice' and then expected to perform them without mistakes, leading to frustration and perceived inadequacy. 95% of their job is administrative. This indicates a clear need for a structured, accessible, and comprehensive training and knowledge management system for administrative-heavy roles, especially during onboarding.

SaaS Opportunity: An 'Onboarding & Process Guidance' platform. This SaaS would provide:

1. Interactive Training Modules: Step-by-step guides, video tutorials, and interactive checklists for common administrative HR tasks.
2. Guided Workflows: For complex or infrequent tasks, the platform could offer guided workflows that walk the user through each step, potentially integrating with existing HRIS or other tools.
3. Searchable Knowledge Base: A centralized repository for Standard Operating Procedures (SOPs), company policies, and frequently asked questions, allowing new hires to self-serve information.
4. Task Management & Progress Tracking: Allow managers to assign tasks with associated training materials and track completion, providing a clear view of a new hire's progress and areas needing further support.
5. Feedback Loop: A mechanism for new hires to easily flag areas where they need more training or clarification, improving the training content over time.

This would reduce the burden on existing staff for repetitive training, standardize processes, decrease errors, and improve job satisfaction for new hires in administrative roles across various industries, not just HR.