Pivot from Back Office Banking to Product Management or Sales

Your dissatisfaction with back-office banking and desire for more dynamic, people-centric roles like Product Management, Inside Sales, or Account Management is a clear call for a career pivot. Leverage your problem-solving (IT technician) and client relationship (front desk) skills. Frame your current data entry, research, and data conversion experience in terms of process understanding and analytical ability. Focus on industries you're passionate about (tech, entertainment). An MBA is a good long-term plan, but consider entry-level roles like Business Analyst or Solutions Engineer to bridge the gap and gain relevant experience.